FAQ

FAQ

FAQ
FAQ's

Frequently Asked Questions

DecorNation in Kaukauna, WI offers stress-free decorating. Look below or call us at (920) 278-9602 for more information.

We recommend booking at least 2-4 weeks in advance, especially during busy holiday seasons, to ensure availability.

No, as long as we have access to the areas that need decorating and clear instructions. You'll receive updates and photos once everything is  complete.

A deposit is required to secure your booking, with the remaining balance due upon completion. We accept major cards, checks, and digital payments.

We stand by our work. If any issues arise, contact us and we'll schedule a prompt repair or replacement at no extra charge.

You can easily book through our website by selecting your date, package, and preferences. We recommend booking early during the holiday season due to high demand.

No, the mockup is a standalone service. You can preview your home with decor before deciding to book.

Mockups are non-refundable, but we aim to match your vision based on your selected package.

Definitely. We're happy to incorporate your decorations or combine them with ours to match your vision.

Setup times vary depending on the package and event type. Most installations take between 3 to 6.5 hours, with more elaborate packages (like teen or milestone birthdays) taking up to 7 hours. Takedown is typically quicker, usually completed within 1.5 to 2 hours. We’ll always provide a time estimate when you book.

Yes! Minor adjustments can typically be made up to a week before your scheduled setup. Contact us directly to update your plan.

We proudly serve the Fox Valley area and may accommodate locations beyond upon request. Please contact us to confirm availability for your specific location.

You receive a custom photo of your home digitally decorated with your selected package. It is a visual preview to help you decide before booking.

Small adjustments are allowed, like swapping decor types. Full redesigns may require another mockup fee.

Just take a well-lit photo of the front of your home, preferably during the day. Make sure we can see the full view without cars or trees in the way. Upload it when you request your mockup and we will get that delivered for you

Have a question that’s not listed here?
Have a question that’s not listed here? Our team is here to provide clear answers and personalized support. Reach out to us, and we’ll make sure you get the guidance you need.